Our shipping policy has been created with clarity and transparency for our customers in mind. Below, you will find the most important information regarding our shipping services:

• Service Coverage: We can ship our products worldwide. For countries not covered by the automatic shipping cost calculation system, simply request a quote for the shipping cost.
• Costs and Fees: For countries outside the EU, there may be customs costs or transportation insurance fees that can be negotiated depending on the desired shipping method by the customer.
• Shipping Process:

Shipments to the EU: We ensure that orders are processed efficiently and shipped directly to the destination chosen by the customer within the European Union. We work with reliable logistics partners to ensure timely and secure delivery of products.

Shipments outside the EU:

• To Europe but outside the European Union (DAP): We use the Incoterm DAP (Delivered at Place), which means we take responsibility for transportation to the destination specified by the customer, except for import costs, taxes, and customs duties, which will be borne by the recipient.
• United States, Canada, Australia (DAP): Similarly, for these countries, we adopt the Incoterm DAP, ensuring that delivery is made to the designated location, while any customs obligations or import fees are the responsibility of the recipient.
• Other countries (CFR or CIF): For shipments to other countries, we offer the flexibility to choose between Incoterms CFR (Cost and Freight) or CIF (Cost, Insurance, and Freight), depending on the specific needs of the customer. CFR transfers responsibility to the buyer when the goods are loaded onto the ship at the port of origin, while CIF also includes the cost of marine insurance. This choice is negotiated with the customer to ensure that their preferences and requirements are met, providing a shipping solution that minimizes potential losses or damages during transportation and unloading at the destination country.