Terms and conditions of use

Terms and Conditions of Use

1. General Conditions and Domain Ownership

The website available at https://magmag.pt is the exclusive property of Magager Máquinas Agrícolas e Industriais Unipessoal Lda., hereinafter referred to as "Magager, Lda.". The registered office is located at Almofala de Baixo, 3260-023 Aguda, Portugal, and the company is registered at the Commercial Registry Office of Figueiró dos Vinhos under registration number 246 and tax identification number 501686428. The company’s share capital is €14,963.94.

Magager, Lda. reserves the right to modify these terms of use and any other website policy at any time and without prior notice. Such changes shall take effect after publication on the website, without prejudice to rights acquired by Customers under contracts already concluded. We recommend that all users regularly review these terms to stay informed of any updates. Updates can be found in the "Terms and Conditions" section, accessible from the footer of all pages.

Support and enquiries: if you have any questions or require clarification regarding these terms and conditions, please contact us by email at suporte@magmag.pt or by telephone at +351 236 621 161 call to Portuguese national landline network. We are available from Monday to Friday, from 8:30 a.m. to 1:00 p.m. and from 2:00 p.m. to 6:00 p.m.

Legal jurisdiction: these terms are governed by Portuguese law, without prejudice to any mandatory consumer protection rules that may apply. In the event of a dispute, the legally competent Portuguese court shall have jurisdiction.

Last updated: May 2026.

2. Information on Content

The website https://magmag.pt is designed for both personal and professional use. The reproduction, transfer, distribution or storage of the contents of this website without the prior written authorisation of Magager, Lda. is prohibited, except for strictly personal and non-commercial use.

Links to external websites: Magager, Lda. may provide links to external websites, such as product videos on YouTube, to complement the information made available. However, we do not assume direct responsibility for the content, policies or privacy practices of such external websites. These links are provided solely to improve the user experience and provide relevant product information.

We reserve the right to modify, at any time, the information and commercial offer on the website relating to products, prices, promotions, commercial conditions and services. Such changes shall not affect sales contracts already concluded.

The insertion of links to our website without prior authorisation, for commercial purposes, is expressly prohibited, as is any abusive use of our domain. Any link found on other websites allowing access to our website does not imply any responsibility on the part of Magager, Lda. for the origin or content displayed on those websites.

We strive to keep the information presented free from typographical errors and, when such errors occur, to correct them as quickly as possible. If the information does not correspond to the actual characteristics of the product or to the contract concluded, the Customer shall benefit from the legally applicable rights.

Product photographs are for illustrative purposes only. Customers are advised to consult the detailed product description for complete information on characteristics, dimensions, compatibility, included accessories and other relevant specifications.

Product prices and specifications are subject to change without prior notice. In the event of a price discrepancy before the order is completed, the Customer will be informed and may choose either to accept the new proposal or cancel the order.

Multilingual availability: our store is available in several languages — Portuguese, Spanish, French and English — allowing users to choose their preferred language. This functionality extends to email communications, ensuring that customers receive information in their chosen language whenever possible.

The online store product catalogue is independent from physical stores, both in terms of prices and stock. All promotional campaigns are subject to limited stock and are exclusive to online sales. In the event of product unavailability and/or stock shortage, the Customer will be informed of the partial or total cancellation of the order, with the right to reimbursement of the amount paid for the unavailable items or for the entire order, as applicable.

All contractual information, as well as product details and sales communications, is provided in the language chosen by the user whenever technically possible.

3. Intellectual and Industrial Property

All content present on the website https://magmag.pt — including texts, comments, illustrations, images, photographs, videos, graphic elements and any other works — is protected by copyright and other applicable intellectual property rights.

The use of this content is authorised exclusively for private purposes, except where otherwise provided or where more restrictive provisions are established by applicable legislation. Any reproduction or representation, in whole or in part, of the website or its content, without the express authorisation of Magager, Lda., is strictly prohibited.

The trademarks, company names and distinctive signs present on https://magmag.pt are protected by the laws applicable to industrial property. Any reproduction or representation, in whole or in part, of such distinctive signs, without the prior written authorisation of their respective owners, constitutes a violation of reserved rights.

Certain products available, such as software, equipment with firmware or products subject to specific licences, may be subject to specific usage rights regulating their use, copying, installation or distribution. The Customer undertakes to comply with the conditions applicable to such products, and Magager, Lda. assumes no responsibility for any misuse thereof.

4. Responsibilities

Magager, Lda. seeks to ensure that the products made available at https://magmag.pt comply with the legislation applicable in Portugal.

International legal compliance: Magager, Lda. assumes no responsibility for any breach of the legislation of the destination country of the order. It is the Customer’s responsibility to ensure that the ordered products can be legally imported and used in their country, by consulting the competent local authorities where necessary.

Technical interruptions: we acknowledge that service interruptions or technical problems may occur, such as interference, viruses, breakdowns, communication failures or system disconnections. Although we strive to keep the website operational and secure, Magager, Lda. shall not be liable for damages or inconvenience caused by such situations when they are beyond our direct control.

Diligence in resolving issues: we undertake to adopt appropriate measures to minimise inconvenience caused by technical problems, seeking to restore normal service operation as quickly as possible.

User responsibility: conscious and informed use of the website and services by Users is essential, including the use of appropriate security solutions and verification of the legality of the ordered products for the country of residence or destination.

5. Obligations of Customers and Users

By using the website https://magmag.pt, Customers and Users undertake to comply with these general conditions and assume the following obligations:

Respect for the community: it is prohibited to introduce, store or disseminate through the website any content of a defamatory, obscene, insulting, xenophobic, illegal nature or which, in any way, violates general principles of law and public order.
Access security: the User must maintain the confidentiality of their access password, avoiding disclosure to third parties in order to prevent unauthorised access to their account.
Authenticity of information: the use of false identities is prohibited. Users must provide accurate personal data, contact details and addresses so that Magager, Lda. can process orders efficiently.

Magager, Lda. reserves the right to suspend or delete any user account that breaches these obligations, without prejudice to rights arising from orders already validly concluded.

User responsibility: the Customer is responsible for the accuracy of the data provided to Magager, Lda. and undertakes to immediately update any changes in their Customer Account.

Consequences of inaccurate information: Magager, Lda. shall not be responsible for delays or failures in the processing and delivery of orders resulting from errors or insufficiencies in the data provided by the Customer.

6. Privacy and Personal Data Protection

In accordance with the General Data Protection Regulation (GDPR), Portuguese Law No. 58/2019 of 8 August, and other applicable European and national legislation, Magager, Lda., with registered office at Almofala de Baixo, 3260-023 Aguda, Portugal, registered at the Commercial Registry Office of Figueiró dos Vinhos under the single registration and legal person number 501686428, with share capital of €14,963.94, undertakes to protect the privacy and personal data of its customers and visitors to the website https://magmag.pt.

Purpose of data collection: the personal data collected is intended for order processing, invoicing, dispatch, communication with Customers, handling information requests, complaints, after-sales assistance, compliance with legal obligations and, where applicable, with consent, for direct marketing purposes. Magager, Lda. does not sell its customer database.

Sharing data with third parties: personal data may be transmitted to third parties only when necessary for the execution of the order or service requested, namely carriers, payment service providers, authorised technical services, software providers, accounting or tax entities, or competent authorities, under the legally applicable terms.

Confidentiality and security: we guarantee the confidentiality of the data provided and adopt appropriate technical and organisational measures for its protection. Nevertheless, the circulation of data over an open network carries inherent risks, and situations may arise that are beyond the direct control of Magager, Lda.

Rights of data subjects: all customers have the right of access, rectification, erasure, restriction, objection and portability of their personal data, under the legally applicable terms. To exercise any of these rights, or to withdraw consent where processing is based on such consent, please contact us through:

Email: suporte@magmag.pt
Telephone: +351 236 621 161 call to Portuguese national landline network

Please also consult our Privacy and Cookies Policy for more detailed information on the processing of personal data and the use of cookies.

Our support hours are Monday to Friday, from 8:30 a.m. to 1:00 p.m. and from 2:00 p.m. to 6:00 p.m.

Use of data for marketing: the use of your data for direct marketing purposes will be subject to your prior consent where legally required. The Customer may withdraw such consent at any time.

7. Use of Cookies

Magager, Lda. uses cookies on the website https://magmag.pt to ensure the operation of the online store, improve the browsing experience and, when authorised by the user, collect information that helps us optimise the website.

Some cookies are necessary for essential functionalities, such as navigation, shopping cart, authentication, security and the checkout process. Other cookies, such as analytics, advertising or personalisation cookies, will only be used where there is an appropriate legal basis, namely user consent where required.

For more information about the cookies used, their purpose, duration and how to manage your preferences, please consult our Privacy and Cookies Policy.

If you prefer not to receive non-essential cookies, you may manage your preferences through the tools made available on the website or configure your browser to block or delete cookies. However, this option may affect the functionality of certain parts of the website.

For further details on how to manage and delete cookies, we recommend consulting www.allaboutcookies.org.

8. Placing an Online Order

We provide two main options for making purchases on the website:

Customer Registration: allows for a personalised experience, making it easier to manage addresses, track orders and consult purchase history.
Fast Checkout: a quick purchase option, without the need for registration, ideal for occasional visitors.

Online-exclusive prices and promotions: prices and promotions displayed on the website are exclusive to the online store and may differ from those in physical stores. All promotional campaigns are subject to stock availability and are exclusive to online sales.

Available payment methods:

Multibanco reference
MB Way
Credit card
Cash on delivery mainland Portugal, subject to conditions
Bank transfer
PayPal

Acceptance of general conditions: by proceeding with the purchase, the Customer confirms that they have read and accepted these Terms and Conditions. After the order is completed, a confirmation email will be sent with the order details and payment instructions, where applicable. In most cases, payment must be made within the period indicated at checkout or in the confirmation communication, failing which the order may be automatically cancelled.

Transaction archiving: we keep a secure electronic record of purchase transactions, ensuring the possibility of consulting the order note and issuing a duplicate invoice, when requested and legally applicable.

9. Product Availability

Magager, Lda. undertakes to process orders after confirmation of the respective payment, except in cases where a payment or delivery method not requiring advance payment is made available. The availability of items can only be guaranteed after the order processing has begun, given the dynamic nature of stock.

Dispatch and delivery times:

After payment confirmation, dispatch may occur within 24 hours, 2 to 4 working days, or 1 to 2 weeks, depending on the item and the availability indicated on the respective product page.
The transport time, defined by the carrier and destination, shall be added to the dispatch time.
Dispatches are carried out only on working days.

Management of product unavailability:

In the event of unavailability, we will contact the supplier to verify the possibility of restocking the item. The Customer will be informed of any change in delivery time or price, and the order will proceed only after their consent.
Alternatively, the order may be cancelled in whole or in part, with reimbursement of the amounts paid for unavailable items or for the entire order, as applicable.

Delay policy: any delay in relation to estimated dates shall not, by itself, confer a right to compensation, except in cases provided for by law. Magager, Lda. nevertheless strives to keep customers informed and minimise any inconvenience.

10. Shipping Costs

Magager, Lda. seeks to ensure transparent and accessible shipping costs. The main points to consider are:

European Union: shipping costs are calculated automatically and displayed at checkout and in the order confirmation email, based on the weight, dimensions of the products and delivery location.
Portuguese islands: the estimated dispatch time by sea is 5 to 15 days and may vary depending on weather conditions, logistical availability and carrier operations.
Rest of Europe and worldwide: when automatic shipping calculation is not available, the Customer may request a transport quote before completing the order.

The applicable shipping costs will be displayed before the purchase is completed, whenever the system allows automatic calculation. Where this is not possible, the order may be subject to prior confirmation of the transport quote.

11. Deliveries

Verification at the time of delivery:

The Customer must inspect the condition of the packaging at the time of delivery. If visible damage exists, the Customer should, whenever possible, record the incident on the carrier’s delivery note and/or refuse the order.
In any case, it is essential to contact Magager, Lda. immediately, preferably on the same day, so that we can activate the necessary procedures with the carrier and assess the applicable solution.

Failed delivery:

If the carrier is unable to deliver due to an incorrect or incomplete address, or repeated absence of the recipient, an additional amount of €8.95 VAT included may be charged for a new delivery attempt, where applicable and previously communicated to the Customer.

Magager, Lda. shall not be responsible for delays or delivery failures resulting from incorrect or incomplete data provided by the Customer, without prejudice to the rights legally applicable to the consumer.

The absence of a damage report at the time of delivery may make a claim against the carrier more difficult. Immediate verification of the packaging and the product received is therefore recommended.

12. Returns and Exchanges

Legal guarantee and lack of conformity:

In the event of a defect, error, wrong item, incomplete item or lack of conformity of the product with the contract, the Customer benefits from the rights legally provided for under Portuguese Decree-Law No. 84/2021 of 18 October, relating to the sale of consumer goods.

The Customer must report the situation to Magager, Lda., indicating the order/invoice number, a description of the problem and, whenever possible, photographs or other elements that allow the situation to be assessed.

Right of withdrawal:

Under Portuguese Decree-Law No. 24/2014 of 14 February, the consumer Customer has a period of 14 days from the date of physical receipt of the goods to withdraw from the contract, without needing to state a reason.
The withdrawal decision must be communicated by means of a clear statement, sent by letter or email, identifying the Customer, the order/invoice number, the goods concerned and the date of purchase/receipt.
After communicating the withdrawal, the Customer must return the goods within 14 days, accompanied by the invoice and other documentation, to:
Magager, Lda.
Almofala de Baixo, S/N
3260-023 Aguda
Figueiró dos Vinhos
PORTUGAL

Return conditions:

The product must be returned complete, preferably in its original packaging, with all accessories, manuals, components and documentation, and without signs of use beyond what is necessary to verify its nature, characteristics and functioning.
Unless otherwise provided by law, the direct costs of returning the goods shall be borne by the Customer.
After receipt and verification of the returned goods, the amount paid for the product and the initial delivery costs corresponding to the least expensive standard delivery method offered by Magager shall be reimbursed. Supplementary costs resulting from the Customer’s choice of a different and more expensive delivery method shall not be reimbursed.
The reimbursement shall be made within the legal period of 14 days, using the same payment method used for the purchase, unless expressly agreed otherwise and at no cost to the Customer. Magager may withhold reimbursement until it has received the returned goods or until the Customer provides proof of dispatch.
If the returned goods show signs of improper use, damage, broken seals, missing components or depreciation resulting from handling beyond what is necessary, Magager may deduct the corresponding amount from the reimbursement, under the terms of the law.

Exceptions to the right of withdrawal:

The right of withdrawal may not apply in legally provided cases, namely to goods made to the Customer’s specifications or clearly personalised, goods which by their nature cannot be returned or are liable to deteriorate rapidly, sealed goods which are not suitable for return for health protection or hygiene reasons when opened after delivery, and other situations provided for under applicable legislation.

13. Cancellations

Cancellation before dispatch: the Customer may request cancellation of the order before dispatch, with the right to full reimbursement of the amounts paid, except in cases of personalised products, products specifically ordered from the supplier or other legally excepted cases, where applicable and previously communicated.

After dispatch:

If cancellation occurs after dispatch, return costs shall be borne by the Customer, unless otherwise provided by law. After receipt, the Customer may exercise the right of withdrawal under the legal terms.

Cancellation due to non-payment: failure to pay within the period indicated at checkout or in the confirmation communication may result in automatic cancellation of the order.

The catalogue available at https://magmag.pt is independent from physical stores, both in terms of prices and stock. All promotional campaigns have limited stock and are exclusive to online sales.

Magager, Lda., under Portuguese Decree-Law No. 7/2004 of 7 January, as currently in force, reserves the right to cancel orders in the event of a programming error, system defect or when the contractual proposal reaches its destination in a distorted form, affecting an essential element of the contract. In such cases, the Customer will be informed and shall be entitled to full reimbursement of the amounts paid.

14. Consumer Goods Guarantee and After-Sales Assistance

Under Portuguese Decree-Law No. 84/2021 of 18 October, goods purchased by consumers at https://magmag.pt benefit from a legal guarantee of conformity for a period of 3 years from delivery of the goods.

The legal guarantee covers lack of conformity existing or appearing within the legal period, under the applicable terms, including situations where the goods do not correspond to the description, are not suitable for normal use or for a specific use communicated and accepted, or do not present the usual qualities and performance of goods of the same type.

Technical assistance:

AGER brand products: direct technical assistance by Magager, Lda., organising repair, replacement or any other legally applicable solution.
Other brands: Magager, Lda. ensures follow-up of the process with the manufacturer, representative or authorised service centre, without prejudice to the consumer’s legal rights against Magager, Lda. as the seller.

Complaint procedure:

In the event of lack of conformity, the Customer must contact Customer Support at suporte@magmag.pt, indicating the order/invoice number, the product concerned and a description of the problem.

15. General Repair Conditions

Magager, Lda. offers after-sales technical assistance for the brands it represents. In summary:

Repair requests must be made in writing, via email to suporte@magmag.pt, or directly at the physical store.
The Customer is responsible for shipping, packaging and properly conditioning the items, as well as including the necessary legal documents, such as proof of purchase, unless the law imposes a different solution.
Unless covered by legal guarantee, commercial warranty or another legally applicable situation, transport costs shall be borne by the Customer.
Each request receives an identification number; the repair status will be communicated by email, SMS or telephone, according to the contact details provided by the Customer.

16. Repairs Under Guarantee

For repairs under guarantee, proof of purchase must be presented, either original or legible copy, identifying the Customer, invoice number and item.
Absence of proof of purchase may result in treatment as an out-of-guarantee repair, unless Magager, Lda. is able to confirm the purchase by other internal means.
Products must not be opened, altered or handled outside authorised services, under penalty of exclusion from guarantee where such intervention has caused or aggravated the fault.
The guarantee does not cover misuse, incorrect handling, improper installation, use contrary to the manufacturer’s instructions, accidental damage or natural wear of parts subject to wear, except where there is a manufacturing defect or legally relevant lack of conformity.

17. Out-of-Guarantee Repairs

For products outside the guarantee period, all transport, diagnosis and repair costs shall be borne by the Customer, where applicable and previously communicated.
The Customer may request a prior written quote; the quote will be sent by email or another appropriate written means.
Acceptance of the quote must be communicated in writing. Exclusively verbal confirmations are not accepted.
The Customer has 30 days to respond to the quote; in the absence of a response, the quote may be considered rejected after a further contact attempt.

18. Quotes

If the quote is rejected, the item will be returned unrepaired and may be disassembled where disassembly was necessary for diagnosis. Transport costs are the responsibility of the Customer, unless otherwise provided by law.
Alternatively, the Customer may choose not to request return shipment; in that case, Magager, Lda. may forward the item for recycling or proper disposal, upon written confirmation from the Customer.
If the quote is accepted, the repair will only begin after confirmation of acceptance and, where applicable, confirmation of payment.

19. Collection

Items may be collected at the physical store upon presentation of an SMS, email or Assistance/Repair Request document.
Home delivery is available, with transport costs borne by the Customer, unless covered by guarantee or another legally applicable solution.
The Customer must verify the functioning of the item after collection or delivery and report any anomaly as soon as possible.
Items must be collected within 30 days after notification. If the item is not collected within that period, Magager, Lda. may send a further communication to the Customer, granting an additional reasonable period for collection. Storage costs or other legally admissible measures may be applied, provided they have been previously communicated to the Customer.

20. Applicable Legislation

All transactions carried out at https://magmag.pt are governed by Portuguese law, without prejudice to mandatory consumer protection rules that may apply depending on the consumer’s country of residence.

In the event of conflict or divergence in the interpretation of these conditions, the legally competent Portuguese court shall have jurisdiction, without prejudice to any rights conferred on the consumer by applicable mandatory legislation.

Update of conditions: these General Conditions were last updated on 11 May 2026. Magager, Lda. reserves the right to modify or update these conditions at any time, without prejudice to contracts already concluded.

21. Complaints Book, Directorate-General for Consumers and Alternative Dispute Resolution

Complaints Book: Magager, Lda. provides a physical Complaints Book at its establishment and an Electronic Complaints Book, accessible through www.livroreclamacoes.pt.

In the event of a consumer dispute, the consumer may resort to an Alternative Consumer Dispute Resolution entity.

Further information may be consulted on the Consumer Portal, made available by the Portuguese Directorate-General for Consumers, at www.consumidor.gov.pt.

Without prejudice to the territorially competent entities, the consumer may resort, among others, to the following entities:

CNIACC – National Centre for Information and Arbitration of Consumer Conflicts: www.cniacc.pt
Consumer Conflict Arbitration Centre of the District of Coimbra: www.centrodearbitragemdecoimbra.com
Consumer Information and Arbitration Centre of Porto: www.cicap.pt
CIMAAL – Centre for Information, Mediation and Arbitration of Consumer Conflicts of the Algarve: www.consumidoronline.pt

The updated list of Alternative Consumer Dispute Resolution entities may be consulted on the Consumer Portal.

22. Commitment to Accessibility and Inclusion

Magager, Lda. is committed to promoting accessibility and inclusion, seeking to ensure that the website, products and services can be used by as many people as possible, including customers with disabilities. We continuously work to improve the accessibility of the website, aligned with good practices and applicable international standards.

23. Final Provisions

Acceptance of service conditions:

By submitting an item for repair or requesting collection of a repaired item, the Customer confirms that they have read, understood and accepted the applicable service conditions, without prejudice to legally provided rights.

Processing of personal data:

The personal data provided by the Customer shall be processed by Magager, Lda. exclusively for purposes related to the provision of the repair and after-sales assistance service, including communications regarding repair status, quotes, collection notifications, invoicing and compliance with legal obligations.
Magager, Lda. undertakes to process such data in accordance with the GDPR, Portuguese Law No. 58/2019 and other applicable legislation.

Communications by SMS, email and telephone:

Magager, Lda. may contact the Customer by SMS, email or telephone for communications necessary for the execution of the order, repair or service, including repair notices, quotes, confirmations, collection notifications, dispatch information and customer support communications.

For anything not expressly provided for in these Terms and Conditions, current Portuguese legislation shall apply, without prejudice to any mandatory consumer protection rules that may be applicable. Magager, Lda. thanks its customers for their trust and undertakes to maintain high standards of quality, transparency and respect for consumer rights.