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General Conditions and Domain Ownership
The website available at https://magmag.pt is the exclusive property of Magager Máquinas Agrícolas e Industriais Unipessoal Lda., hereinafter referred to as "Magager, Lda." Our headquarters is located at Almofada de Baixo, 3260-023 Aguda, and we are registered at the Commercial Registry Office of Figueiró dos Vinhos, with the registration number 246 and tax identification number 501686428. The company's share capital is €14,963.94.
Magager, Lda. reserves the right to modify, at any time and without prior notice, these terms of use and any other site policy. Such changes will be effective immediately upon their publication on our site. We encourage all users to regularly review these conditions to stay informed about any updates. Specifically, updates can be found in the "Terms and Conditions" section accessible directly on all our pages in the section at the end of each page.
Support for Questions: If you have questions or need clarifications about our terms and conditions, please contact us via email at suporte@magmag.pt or by phone at +351 236 621 161 (call to a national landline). We are available to assist Monday through Friday, from 8:30 am to 6:00 pm.
Legal Jurisdiction: These terms are governed and interpreted in accordance with the laws of Portugal, and any dispute related to these terms will be submitted exclusively to the Portuguese courts.
Date of Last Update: These terms were last updated in March 2024.
2. Content Information
The website available at https://magmag.pt is designed for both personal and professional use. Reproduction, transfer, distribution, or storage of the content of this site without prior written permission from Magager, Lda. is forbidden, except for strictly personal and non-commercial use.
Links to External Sites: Although Magager, Lda. may provide links to external sites, such as product videos on YouTube, to complement the information about our products, we do not assume direct responsibility for the content or privacy of these external sites. These are provided to enhance your user experience and provide relevant information about the products.
We reserve the right, at any time, to change the information and commercial offer on the site related to products, prices, promotions, commercial conditions, and services. Such changes will not affect purchase and sale contracts already concluded.
Introducing links to our site without prior authorization for commercial purposes is expressly prohibited, as is the misuse of our domain. Any link found on other sites that allows access to ours does not imply responsibility of Magager, Lda. for the origin or content inscribed on those sites.
We strive to keep the information presented free of typographical errors and, when they occur, to correct them promptly. If the information does not match the actual characteristics of the product, the customer has the right to terminate the purchase and sale contract under the applicable legal terms.
The photographs of the products are purely illustrative. It is recommended to consult the detailed description of the product to obtain complete information about its features.
The prices and specifications of products are subject to change without notice. In case of price discrepancies, we will inform the customer, allowing the option to accept the new proposal or cancel the order.
Multilingualism: Our store is available in several languages — Portuguese, Spanish, French, and English — allowing users to choose their preferred language. This functionality extends to email communications, ensuring that customers receive information in their chosen languages. We make every effort to respond to international customers in their languages whenever possible, aiming for an inclusive and accessible shopping experience for everyone.
The virtual store's product catalog is independent of physical stores, both in terms of prices and stock. All promotional campaigns have limited stock and are exclusive to online sales. In case of product unavailability and/or stock out, the customer will be informed of the partial or total cancellation of the order, with the right to a refund of the amount paid.
All contractual information, as well as product details and sales communications, are provided in the user's chosen language.
3. Intellectual and Industrial Property
All content on the website https://magmag.pt — including texts, comments, illustrations, images, and any other work — is protected by copyright and other intellectual property rights in force worldwide. This protection extends to all elements reproduced or represented on the site, safeguarding our creation and innovation.
In accordance with the Intellectual Property Code, the use of these contents is authorized exclusively for private purposes, unless contrary or more restrictive provisions are specified in the said code. Thus, any reproduction, total or partial representation of the site or its contents, without our express authorization, is strictly prohibited.
The brands, trade names, and distinctive signs present on https://magmag.pt are duly protected under the laws applicable to industrial property. Any reproduction or representation, total or partial, of these distinctive signs without prior written authorization from their holders constitutes a violation of reserved rights.
Certain products made available, such as software, are subject to personal and specific usage rights that regulate their use, copying, and distribution. The Client agrees to respect the general conditions of sale of these products, and Magager, Lda. assumes no responsibility for any misuse of them.
We emphasize the commitment of all users to respect intellectual and industrial property rights, thus contributing to the appreciation and respect for creative and innovative work.
4. Responsibilities
All products available on https://magmag.pt are fully compliant with the legislation in force in Portugal, ensuring their quality and legality.
International Legal Compliance: Magager, Lda. does not assume responsibility for any possible violations of the legislation of the destination country of the order. It is the Customer's responsibility to ensure that the ordered products can be legally imported and used in their country, and for this, they should consult with the competent local authorities about the conditions of importation and use.
Technical Interruptions: We recognize that service interruptions and technical problems, such as interferences, computer viruses, breakdowns, or operating system disconnections, may occur. Although we strive to keep the site operational and secure, Magager, Lda. declines responsibility for any damages or inconveniences caused by these interruptions or technical problems that are beyond our direct control.
Diligence in Problem Solving: We commit to taking appropriate measures to minimize the inconveniences caused by such technical problems, seeking to restore the normal functioning of the service as soon as possible.
User Responsibility: We emphasize that the conscious and informed use of our website and our services by the Users is essential. This includes protection against malicious software through the use of appropriate security solutions and verifying the legality of the ordered products for their country of residence.
We appreciate the understanding and cooperation of all our customers and users in observing these conditions, thus contributing to a safe and satisfactory online shopping experience.
5. Obligations of Customers and Users
By using our website https://magmag.pt, Customers and Users agree to respect these general conditions, assuming the following obligations:
• Respect for the Community: It is expressly prohibited to introduce, store, or disseminate through the site any defamatory, obscene, injurious, xenophobic content, or any content that in any way violates general principles of law and public order.
• Access Security: The confidentiality of the access password to the site must be maintained, avoiding its disclosure to third parties, in order to prevent unauthorized access to your personal account.
• Authenticity of Information: The use of false identities is strictly prohibited. Users must provide accurate personal data and addresses to enable Magager, Lda to process orders efficiently.
Magager, Lda reserves the right to delete any user account that violates these obligations.
• User Responsibility: The Customer is entirely responsible for the accuracy of the data provided to Magager, Lda and commits to immediately update any changes to them in their Registration Account.
• Consequences of Inaccurate Information: Magager, Lda is not responsible for delays or failures in processing and delivering orders that result from errors or deficiencies in the data provided by the Customer.
6. Privacy and Protection of Personal Data
In compliance with Law No. 58/2019, of August 8, on Personal Data Protection, and other applicable European and national legislation, Magager, Lda, headquartered in Almofada de Baixo, 3260-023 AGUDA, registered at the Figueiró dos Vinhos Commercial Registry Office under the unique registration number and corporate entity 501686428, with a share capital of €14,963.94, commits to protecting the privacy and personal data of its customers and website visitors at https://magmag.pt.
Purpose of Data Collection: The personal data collected are intended for processing orders, communication with Customers, processing requests for information and complaints, statistical analysis, and, with your express consent, for direct marketing purposes. Magager, Lda does not sell or share its customer database with third parties.
Confidentiality and Security: We guarantee the confidentiality of all data provided. Although we collect and process data securely, preventing their loss or manipulation and using enhanced techniques for this purpose, we remind you that data circulation on an open network has inherent risks, and the data may be viewed and used by unauthorized third parties.
Rights of Data Subjects: All customers have the right to access, rectification, erasure, restriction, opposition, and portability of their personal data. To exercise any of these rights, or to withdraw your consent at any time, please contact us via:
• Email: suporte@magmag.pt
• Phone: +351 236 621 161 (call to the national landline network)
• Also, consult our Privacy and Cookies Policy for more detailed information on how we handle your personal data and use cookies.
Our customer service hours are Monday to Friday, from 8:30 am to 1:00 pm and from 2:00 pm to 6:00 pm.
Use of Data for Marketing: The use of your data for direct marketing purposes will always be subject to your prior and explicit consent. We will not use the personal data provided during the order process for this purpose without your express authorization.
7. Use of cookies
Magager uses cookies to improve the browsing experience for visitors on our website, https://magmag.pt, and to gather information that helps us improve the site. Cookies are used to collect data anonymously, including the number of visitors, the origin of these visitors, and the pages visited.
We use this information to optimize our site according to the preferences of visitors and to provide content tailored to their interests. The use of cookies is a common practice on e-commerce sites to facilitate functionalities such as the purchasing process.
For more information about the cookies we use, the purpose of each, and how you can manage your cookie preferences, please consult our Privacy and Cookies Policy.
If you prefer not to receive cookies, you have the option to configure your browser to be notified whenever a cookie is offered or to refuse all cookies. However, this may affect the functionality of certain parts of the site.
For details on how to manage and delete cookies, we recommend visiting www.allaboutcookies.org.
8. Placing an Order Online
We offer two convenient options for making purchases on our website https://magmag.pt:
1. Customer Registration: We encourage the creation of an account for a personalized experience, facilitating the management of shipping information, tracking orders, and consulting the purchase history.
2. Fast Checkout: For a quick purchase, the "fast checkout" option is available, allowing completion of the purchase without the need for registration, ideal for visitors who wish to make a purchase quickly.
Online Exclusive Prices and Promotions: We highlight that prices and promotions are exclusive to the online store and may differ from conditions in our physical stores. All promotional campaigns are subject to stock availability and are exclusive to online sales.
Available Payment Methods: We offer a variety of payment methods for your convenience:
• Multibanco: Payment through Multibanco references provided at the end of the purchase.
• MB Way: Fast and secure payment through the MB Way app.
• Credit Card: We accept major credit cards for secure transactions.
• Cash on Delivery: Available exclusively for Continental Portugal, allowing payment at the time of delivery (subject to specific conditions).
• Bank Transfer: Details for the transfer will be provided after the purchase is finalized.
• PayPal: For a secure and convenient payment through your PayPal account.
Acceptance of General Conditions: By proceeding with the purchase, the Customer confirms having read and accepted the Terms and conditions of use of the site. An email confirmation will be sent, including payment details, according to the chosen method. Payment must be made within 48 hours to avoid automatic cancellation of the order.
Record and Access to Transactions: We maintain a secure electronic record of all purchase transactions, ensuring the possibility of consulting the order note or requesting a duplicate invoice by the Customer.
For any questions or assistance during the purchasing process, our customer support service is at your disposal.
9. Product availability
Magager, Lda commits to processing customer orders after the confirmation of their respective payment. It's important to note that the availability of items can only be guaranteed after the order processing has begun, due to stock dynamics.
Shipping and Delivery Times:
• After payment confirmation, the estimated time for product dispatch can vary between 24 hours, 2 to 4 business days, or 1 to 2 weeks, depending on the item's availability.
• The dispatch time is added to the transportation time, which is determined by the chosen carrier and the destination of the order.
• We emphasize that Magager, Lda carries out shipments exclusively on business days, weekends or holidays are not counted in the delivery estimate.
Management of Product Unavailability:
• In the case an ordered product is not available, Magager, Lda reserves the right to:
o Contact the supplier to check the possibility of restocking the missing item. The customer will be informed about any changes to the delivery time or the price of the item, and the order will only proceed after their explicit consent.
o Cancel the order, proceeding to refund the full amounts paid by the customer.
Delay Policy:
• Any delay observed in the dispatch of items, in relation to the estimated dates provided, does not confer the right to compensation. Magager, Lda is committed to keeping customers informed and minimizing any inconveniences.
We appreciate the understanding and trust placed in Magager, Lda. We are committed to offering a satisfactory online shopping experience, maintaining clear and transparent communication about delivery times and product availability.
10. Shipping costs
At Magager, Lda, we strive to make shipping costs transparent and affordable for our customers. Here are the important details to consider:
• Within Portugal, Spain, France, and Belgium: Shipping costs are automatically calculated and displayed on the purchase form on our website, as well as in the order confirmation email. These costs are determined based on the weight and dimensions of the selected products, as well as the delivery location.
• Shipping to the Islands (Portugal): The estimated shipping time for orders to the islands, by sea, is 5 to 15 days, depending on weather conditions that may affect delivery time.
• Rest of the European Union and the World: For customers outside of Portugal, Spain, France, and Belgium, including the rest of the European Union and other countries worldwide, we are developing a dedicated "Shipping" page on our website. This page will provide detailed information about shipping costs, allowing customers to calculate the value before requesting a quote from us.
11. Deliveries
Verification at the Time of Delivery:
• We strongly encourage our customers to inspect the condition of the packaging at the time of delivery. If you notice any damage to the packaging that may indicate that the products are damaged, you have two options:
1. Record the Occurrence: Write a description of the observed damages on the carrier's guide.
2. Refuse the Order: You may choose to refuse the receipt of the order due to the condition of the packaging.
• In either situation, it is crucial that you contact us immediately, preferably on the same day of delivery, to report the incident. This will allow us to proceed with a quick resolution of the problem, including the replacement of the product or a refund, as applicable.
Delivery Failure:
• If the carrier is unable to make the delivery due to insufficient, incorrect address, or absence of the recipient, an additional fee of €8.95 (VAT included) will be charged for a second delivery attempt. This additional cost aims to cover the extra expenses incurred with the new shipment.
Responsibilities:
• We emphasize that Magager, Lda cannot be held responsible for damages not reported at the time of delivery or for delivery failures due to incorrect or incomplete information provided by the customer. Thus, we ask that you ensure the accuracy of the shipping data and that you are available to receive the order as scheduled.
We appreciate your understanding and cooperation to ensure that the delivery process is as efficient as possible. For any questions or additional assistance related to delivery, do not hesitate to contact our customer support service.
12. Returns and Exchanges
Complaints and Right of Withdrawal: In compliance with the legal standards applicable in Portugal, namely Decree-Law 24/2014, of February 14th, on distance contracts, we guarantee our customers the right to complain about any defect, inaccuracy, or inadequacy of the product in relation to what was ordered, within the legally stipulated deadlines.
Exercise of the Right of Withdrawal:
• Customers have a period of 14 days from the date of physical receipt of the good to exercise the right to withdraw from the contract, without needing to provide a reason.
• For this, a clear statement (for example, by letter or email) of the decision to withdraw, along with the customer's identification data, the item subject to withdrawal, and the date of purchase, must be sent.
• The product must be returned within the same period of 14 days, accompanied by the sales invoice and any other received documentation, to the following address:
Magager, Lda.
Almofala de Baixo, S/N
3260-023 Aguda (FIGUEIRÓ DOS VINHOS)
PORTUGAL
Return Conditions:
• The product must be returned complete, in new condition, without signs of use or seal violation.
• Upon receipt and verification of the return, the amount paid for the order will be refunded, excluding the values of promotional codes used.
• The refund will be made via bank transfer within a maximum period of 14 days after receiving the communication of withdrawal and the return of the good.
Refund Restrictions:
• In the absence of any component of the sold item or if any of them are not in perfect condition, no refund of the price or shipping costs will be made, proceeding with the reshipment of the product to the initial dispatch address.
For more information or clarifications on the return and exchange process, please contact our customer support service.
13. Cancellations
Cancellation Before Shipment:
• Clients have the right to cancel their order at any time before it is shipped, ensuring a full refund of the amounts paid.
After Shipment:
• If the order is cancelled after it has been shipped, the costs associated with the collection of the product will be the responsibility of the client. Upon receipt of the order, the client may exercise their right to freely resolve as established in Decree-Law No. 24/2014, of February 14th, which regulates distance contracts.
Cancellation due to Non-Payment:
• Failure to pay for the order within 10 days of placing it implies automatic cancellation of the same.
Online Catalog Independence:
• The product catalog available at https://magmag.pt is independent of the physical stores, both in terms of prices and stock quantities. All promotional campaigns have limited stock and are exclusive to online marketing. In the event of product unavailability and/or stock outages, the customer will be informed of the partial or total cancellation of the order, with the right to a refund of the amount paid.
Cancellation Right by Magager:
• Under the terms of Decree-Law No. 7/2004 of January 7th, with amendments by Decree-Law No. 62/2009 and Law No. 46/2012, which regulate electronic commerce, Magager reserves the right to unilaterally cancel the order in cases of programming error, system malfunction, or when the contractual proposal arrives deformed at its destination, affecting an essential element of the contract.
For more information on cancellation procedures or to request a cancellation, please contact our customer support service.
14. Consumer Goods Warranty and After-Sales Assistance
Legal Warranty: As established by Decree-Law No. 84/2021, products purchased at magmag.pt benefit from a 3-year legal warranty. This warranty covers manufacturing defects or malfunctions identified during normal use of the product and in accordance with the instructions provided.
Technical Support and Repairs:
• AGER Brand Products: Magager, Lda offers direct technical support for products of our own brand, AGER. If your AGER product shows defects or malfunctions during the warranty period, please contact us directly to arrange for repair or replacement as necessary.
• Other Brands: For products of other brands, Magager, Lda will act as an intermediary, facilitating the process of sending the product to the manufacturer for repair. This service ensures that the products are repaired in accordance with the specific standards of the manufacturer and under the applicable warranty.
Claim Procedure:
• In case of defect or malfunction, you should contact our Customer Support service at suporte@magmag.pt, providing details about the product and the nature of the problem.
• We will inform you about the specific process based on the brand of the product and organize the subsequent steps, whether for direct repair of AGER products or for sending products of other brands to their respective manufacturers.
Consumer Rights:
• We reaffirm our commitment to respect all consumer rights, ensuring transparent communication and an efficient warranty and post-sale support process.
Contact and Support:
• For questions about the warranty, technical support, or any other post-sale service, please contact our Customer Support service. We are here to help resolve any issue as quickly and effectively as possible.
15. General Repair Conditions
Magager, Lda offers a post-sale technical support service for the brands it represents. To ensure an efficient and transparent process, the following general repair conditions apply:
Repair Request:
• Repair requests must be formalized in writing, by sending an email to suporte@magmag.pt or directly at the counter of our Physical Store.
• By requesting the repair, the customer agrees to the service provided by Magager, whether through direct delivery of the item to our facilities or through the indicated communication means.
Customer Responsibilities:
• The customer is responsible for sending, properly packaging, and conditioning the items to be repaired, ensuring the inclusion of the necessary legal documents, such as the Proof of Purchase.
• Except when items are covered by warranty, all costs associated with the transportation of items for repair are the responsibility of the customer.
Repair Process:
• Each support/repair request will receive a unique identification number. The customer will be informed of this number by Email/SMS, which will serve as a reference for future communications.
• The start date of the repair corresponds to the date of receipt of the item at our facilities. Magager commits to informing the customer of the repair status and any relevant information through the email associated with the repair number.
• In case of direct delivery at our store, a proof document with the Support/Repair request number will be provided.
Communication:
• Magager, Lda is not responsible for SMS/Email notifications not viewed by the customer. It is important to keep contacts updated and regularly check communications sent by our team.
For any questions about the repair process or to obtain more information, please do not hesitate to contact our customer support service. We are committed to offering effective solutions and quality service to all our customers.
16. Warranty Repairs
Warranty Repair Request:
• Customers needing repair for a product still under warranty must follow the procedure described in point 15.2. It is essential that any repair requested under warranty be accompanied by the proof of purchase (original or legible copy including the customer's name, invoice number, and the item in question).
Required Documentation:
• The absence of the purchase proof will result in the refusal of the warranty repair, treating the request as an out-of-warranty repair, with possible costs associated with the customer.
Warranty Conditions:
• Products under warranty must not be opened or tampered with outside authorized technical service facilities, at the risk of losing the warranty.
• The warranty covers items that have not been subjected to misuse, improper handling, or exposure to improper conditions. Defects resulting from these circumstances are not covered.
Warranty Duration:
• Magager, Lda complies with legal or manufacturer warranty periods when this is longer than the legal term, not being responsible for the definition of these periods.
• Natural wear and tear materials (such as bearings, brushes, cables, bushes, etc.) are not covered by the warranty, except in cases of proven manufacturing defect.
Evaluation Process:
• After receiving the product, it will be sent to the manufacturer for technical evaluation. If it is determined that the defect comes from misuse, incorrect handling, exposure to inappropriate conditions, the item will be considered out of warranty.
Communication with the Customer:
• In all cases, we will keep the customer informed about the status of the repair, including the manufacturer's evaluation and the available options for out-of-warranty products.
Magager, Lda commits to facilitating the warranty repair process, ensuring that consumers' rights are respected and promoting an effective and satisfactory resolution.
17. Out of Warranty
Transportation Costs:
• When a product is no longer under warranty, all costs associated with transporting and sending the item for repair are borne by the customer. Magager, Lda commits to providing all necessary information to facilitate this process.
Preliminary Estimate:
• The customer has the right to request a preliminary estimate for the out-of-warranty product repair. This request must be made explicitly, in writing, through the indicated communication channels, such as the email suporte@magmag.pt.
• The detailed estimate will be sent to the customer by EMAIL, including a description of the proposed repair services and an estimate of the associated costs.
Acceptance of the Estimate:
• The decision to proceed with the repair, based on the provided estimate, must be communicated by the customer to Magager, Lda exclusively by electronic means, ensuring clarity and formal recording of the decision.
• Verbal confirmations will not be accepted to avoid misunderstandings or lack of formal recording of the customer's decision.
Decision Period:
• The customer has a period of 30 days from the date of sending the estimate to communicate their decision to accept or reject the repair proposal.
• If there is no response from the customer within this period, Magager, Lda reserves the right to consider the estimate as rejected, not proceeding with the repair of the item.
Magager, Lda understands the importance of maintaining an open and effective communication channel with customers throughout the repair process, especially for out-of-warranty items. We are committed to offering transparent and fair solutions, ensuring customer satisfaction.
18. Budgets
Management of Rejected Estimates:
• If a repair estimate is rejected by the customer, Magager, Lda will proceed with the return of the unrepaired item. It's important to note that the product will be returned in the condition it was in when assessed for the estimate, which may include being disassembled.
• Associated with the return, transportation costs will be applied, which must be borne by the customer, reflecting the expenses incurred with sending the product back.
• Alternatively, the customer has the option not to request the reshipment of the item, at no additional cost. In this case, Magager, Lda reserves the right to send the item for recycling, in accordance with environmental and sustainability standards.
Acceptance of Estimates:
• When an estimate is accepted by the customer, the repair of the product will only commence after confirmation of payment for the agreed services.
• Magager, Lda commits to carrying out the repair in accordance with established quality standards, aiming to return the product to the customer in the best condition and in the shortest possible time.
Communication and Payment:
• All procedures related to the acceptance or rejection of estimates, as well as the confirmation of payments, will be conducted through electronic communication channels to ensure effectiveness and transparency in the process.
• We encourage our customers to maintain active communication with our customer support service for any additional clarification or questions that may arise during this process.
Magager, Lda values clarity and transparency at all stages of the repair services, ensuring that customers are fully informed about the conditions, costs, and available options.
19. Pickup
In-Store Pickup:
• Customers can pick up their repaired items, or those for which repair was not possible, directly at our Physical Store. For this, it is necessary to present the SMS/EMAIL notification or the "Support / Repair Request" document as proof.
Home Delivery Options:
• We also offer the option of delivering repaired items to the customer's home, or to another location specified by them. The associated transportation cost is the responsibility of the customer and must be settled before shipment. This service aims to provide greater convenience, especially for those who are unable to visit our store.
Item Verification:
• Upon receiving the repaired item, whether through direct pickup or home delivery, the customer is encouraged to verify its proper functioning. This step is crucial to ensure satisfaction with the service provided.
Pickup Deadline:
• The items should be picked up or ready for delivery within a period of 30 days after the notification is sent by SMS/EMAIL to the customer. This deadline aims to ensure efficient management of storage space and repaired items.
Consequences of Non-Collection:
• Items not picked up or not delivered after the 30-day period, whether for warranty repair or out of warranty, or even those not repaired, will be considered abandoned. In this case, ownership of these items will revert to Magager, Lda, as established by applicable legislation. This measure is taken as a last resort, and Magager, Lda commits to properly communicate with customers before any action in this regard.
Magager, Lda strives to offer flexibility and convenience in repair and pickup services, always maintaining clear and transparent communication with our customers to avoid any inconvenience.
20. Applicable Legislation
All transactions carried out on https://magmag.pt are governed by Portuguese law. In case of conflict or divergence in the interpretation of these General Conditions of Contract and Use, the matter will be submitted to the competent Portuguese court, ensuring a fair resolution in accordance with the laws in force.
For customers located outside mainland Portugal, it is clarified that any legal dispute must also be resolved within the Portuguese legal framework, with the Portuguese Courts being competent for such purpose.
This section reinforces the commitment of Magager, Lda to ensure that all operations and commercial transactions are in full compliance with Portuguese legislation, offering security and clarity for both the company and its customers.
Conditions Update: These General Conditions of Contract and Use were last updated on March 1st, 2024. Magager, Lda reserves the right to modify or update these conditions at any time, ensuring proper communication to our customers about any significant changes.
21. General Directorate of Consumption and Alternative Dispute Resolution
In case of dispute related to purchases made on https://magmag.pt, consumers have access to Alternative Dispute Resolution (ADR) mechanisms. Magager, Lda informs that, for such situations, consumers can resort to the following ADR entities:
a) CNIACC - National Centre for Information and Arbitration of Consumer Disputes
• Tel: 213 847 484 | Email: cniacc@unl.pt
b) CIMAAL - Information, Mediation and Arbitration Centre for Consumer Disputes of the Algarve
• Tel: 289 823 135 | Email: cimaal@mail.telepac.pt
c) Coimbra District Consumer Dispute Arbitration Centre
• Tel: 239 821 690/289 | Email: geral@centrodearbitragemdecoimbra.com
d) Porto Consumer Information and Arbitration Centre
• Tel: 225 508 349/225 029 | Email: cicap@mail.telepac.pt
e) Vale do Ave/Tribunal Arbitral de Consumo Consumer Dispute Arbitration Centre
• Tel: 253 422 410 | Email: triave@gmail.com
f) Consumer Dispute Arbitration Centre of the Autonomous Region of Madeira
• Address: Rua Direita, 27 - 1st Floor, 9050-405 Funchal | Email: centroarbitragem.sras@gov-madeira.pt
Additionally, consumers in the European Union can resort to the European Online Dispute Resolution Platform, available at the EU Consumer Portal to submit their complaints.
Magager, Lda commits to assisting consumers in seeking a fair and satisfactory resolution for any dispute, promoting the use of these mechanisms as an effective alternative to legal action.
22. Commitment to Accessibility and Inclusion
Magager, Lda is committed to promoting accessibility and inclusion for all. We recognize the importance of ensuring that our website, as well as our products and services, are accessible to all customers, including those with disabilities. We are dedicated to continuously improving the accessibility of our website, adhering to the best practices and international standards of accessibility. Our goal is to ensure that everyone can easily access the information, products, and services we offer, without facing barriers.
23. Final dispositions
Acceptance of Service Conditions:
• By proceeding with the submission of an item for repair or by requesting the pickup of a repaired item, the customer expressly confirms that they have read, understood, and accepted the previously described service conditions. This acceptance is considered comprehensive for all terms and conditions presented.
Use of Personal Data:
• The customer expressly authorizes Magager, Lda to use the personal data provided, strictly for purposes related to the provision of repair and post-sale support services, including, but not limited to, communications about the repair status, pickup notifications, and relevant service information.
• Magager, Lda commits to processing all personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR) and other national regulations in force, ensuring their confidentiality and security.
SMS/EMAIL Communications:
• The customer authorizes the sending of messages and communications relevant to the service, including repair notices, estimates, and pickup confirmations, through SMS and/or EMAIL. These communications are essential to keep the customer informed about the status of the service and other relevant information.
Applicable Legislation:
• For anything not expressly mentioned in these terms and conditions, the current Portuguese legislation will apply. Magager, Lda reserves the right to adjust or modify these conditions as necessary, always in compliance with applicable laws and ensuring proper communication to our customers.
Magager, Lda appreciates the trust placed in our services and commits to maintaining the highest standards of quality and transparency in all interactions with our customers.
